Purpose
Colibri AI is Hummingbird's set of AI tools, MCP tools, agent flows and agent frameworks for Microsoft Dynamics 365 and the Power Platform. It lets AI agents carry a business workflow from start to finish across several Dynamics 365 applications, so people only step in where their judgement matters. It includes vertical MCP servers for Sales, Customer Service, Marketing (Customer Insights - Journeys), Field Service and Contact Center, all sitting on one horizontal, configuration-driven core.
The problem it solves
Every workflow an organisation runs on Dynamics 365 crosses several applications, and at every crossing a person has to import, build, qualify or re-key something. In the film's example, Contoso Bank turns 200 fair sign-ups into car loan conversations. Today that takes eleven manual steps across three applications. The same lead is entered in Sales, added to a segment in Customer Insights - Journeys, then re-entered at conversion, with a different screen at every step. The people most likely to buy, those who said "I want a new car", are exactly the ones who get lost between the applications.
Impact
Colibri AI changes how work moves through Dynamics 365. Instead of people carrying each record from one application to the next, AI agents run the workflow end to end and people step in only where their judgement matters. That removes the manual effort of importing, re-keying and switching between screens, cuts the delays that build up while work waits for someone to pick it up, and stops opportunities slipping through the gaps between applications. Teams spend their time on customer conversations and decisions rather than on data handling, and every record arrives at the person who needs it already complete and ready to act on. Because Colibri AI is built on a configurable core rather than custom code for each scenario, the same capability extends across sales, service, marketing, field service and contact centre workflows, and applies in any industry with only the business rules changing.
